Return & Refund Policy

Hi Honey Charms

At Hi Honey Charms, we take pride in creating jewelry that is made to be loved and worn. Each piece is carefully assembled and inspected before shipping. We want you to feel confident in your purchase while understanding the handmade and customizable nature of our products.

Returns & Refunds

We accept returns on eligible, non-customized jewelry within 14 days of delivery.

To qualify for a return:

• Jewelry must be unworn, unused, and in its original condition.

• Items must be returned with their original packaging.

• Proof of purchase is required.

• All returned jewelry will be inspected before a refund is approved.

Items showing signs of wear, damage, alteration, or improper handling may not qualify for a refund.

Customers are responsible for return shipping costs unless the return is due to an error or defect on our part.

Custom Charm Jewelry

All custom charm necklaces, bracelets, and other jewelry assembled using customer-selected charms are final sale and non-refundable for change-of-mind purchases.

Because these pieces are created specifically for each customer, we cannot accept returns or exchanges based on personal preference or charm selection.

If your order arrives damaged, defective, or incorrect, please contact us so we can make it right.

Lost Charms — 30-Day Replacement

Our charm jewelry is designed for everyday wear. However, our jewelry is not welded or permanently attached.

As with any jewelry, charms may occasionally snag on clothing, bags, or other objects during normal activities.

If you lose a charm within 30 days of delivery, we offer a one-time complimentary replacement clip-on charm, subject to availability.

Hi Honey Charms will cover the cost of both the replacement charm and its standard shipping within the United States.

Please contact us with your order number and details of the missing charm.

This service applies to charms from your original purchase and does not cover the loss of an entire necklace or bracelet.

Beaded Jewelry — 30-Day Restringing Service

If your beaded bracelet or necklace breaks within 30 days of delivery, we offer a complimentary restringing service, provided that:

• At least 90% of the original beads are returned.

• The request is made within 30 days of delivery.

• The remaining beads and components are suitable for restringing.

The restringing service itself is free.

Customers are responsible for shipping their jewelry to us unless the breakage is determined to be the result of a manufacturing defect or an error on our part.

If the problem is our responsibility, Hi Honey Charms will cover the reasonable shipping costs associated with the repair, including return shipping.

Please contact us before sending jewelry back so we can provide shipping instructions.

Damaged, Defective, or Incorrect Orders

If your jewelry arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.

Email hihoneycharms@gmail.com with your order number, a description of the issue, and photographs where possible.

If the issue is due to a manufacturing defect or an error on our part, we will arrange an appropriate repair, replacement, or refund and cover the associated standard shipping costs.

Everyday Wear & Jewelry Care

Our jewelry is crafted using carefully selected materials, including 18K PVD-coated stainless steel, designed for durability and everyday wear.

However, no jewelry is completely immune to damage.

Snagging, pulling, excessive force, and accidental impact can cause clasps, charms, beads, or other components to loosen or break.

Our charm jewelry is not welded or permanently attached, and customers should take reasonable care when wearing and storing their pieces.

Normal wear and tear, accidental damage, and improper handling are not considered manufacturing defects, although our 30-day charm replacement and beaded restringing services may still apply.

Refund Processing

All eligible returned items will be inspected upon arrival.

Once a return has been reviewed and approved, refunds will be issued to the original payment method within 10 business days of approval.

Original shipping charges are non-refundable unless required by law or the return is due to our error.

In-Person Purchases

Purchases made at pop-up markets and in-person events are final sale, except where otherwise required by law.

Our 30-day lost charm replacement and beaded jewelry restringing services also apply to eligible in-person purchases with proof of purchase.

Contact Us

For returns, repairs, charm replacements, or questions about your order, please contact:

Hi Honey Charms
Email: hihoneycharms@gmail.com
Maryland, USA

Please include your order number and a brief description of the issue.

These policies do not limit any rights customers may have under applicable consumer protection laws.